AMAZON PENDING ORDERS FREE
While they do indicate a return – not our favorite occurrence – they don’t mean Amazon is giving out free shopping sprees. If you find any where the item wasn’t returned by the customer, your Reimbursements report should show a reimbursement for the original Order ID.īottom line: Don’t panic when you see those “free” orders. Now if you grab those original Order IDs and check them in the FBA Customer Returns report (just above the Replacements report), you’ll see that most or all of the items were returned to your inventory by conscientious customers.
AMAZON PENDING ORDERS CODE
You’ll also see a code that tells you why they received a free replacement. For each one, you’ll see the original order and the replacement order. It looks like someone just got a BOGO on your dime.īut if you go to Seller Central: Reports: Fulfillment and choose Replacements (low on the left) you can see all these orders. It looks for the all the world like you are just out of luck. No reimbursement will be linked to the original order or the replacement order. If you dont confirm shipment within 30 days of the order date, Amazon will cancel the order and you wont be paid, even if you shipped the order. If the customer actually returns the first item they received, it won’t appear in Orders: Manage FBA Returns. Notes: You wont be able to confirm shipment of an order until the order status changes from Pending to Unshipped.Once you ship an order, you must confirm shipment to maintain an accurate Late Shipment Rate performance metric. Because there was no refund, the original order will look perfectly normal in the Manage Orders interface. How often does this happen? It probably depends on your inventory and your business model, but we have 10-15 of these orders each month. Instead of forcing them to accept a refund, Amazon shipped them a second unit from your inventory at no cost, and they will be required to return the one they received – if they actually received it.
They just wanted what they ordered, and you had another in stock. Whatever the problem was, they really didn’t want a refund. These are replacement orders. There was a problem and the customer needed another of the same item – maybe it was lost, defective, or they received the wrong item. Have you ever checked your sales in the Amazon Seller App and seen an order with a zero dollar amount? You might be asking yourself, “Why does it look like Amazon just gave someone my stuff for FREE?”
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